Privacy Policy - How your data is used

Raylane Ltd operates this website (“We”) are committed to protecting and respecting your privacy which is why we have taken the necessary steps to comply with all applicable data privacy requirements.

This policy details how we collect, store and share personal data that you have provided us. Please read the following carefully to understand our policy regarding your personal data and how we will treat it. Our website may, from time to time, contain links to the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these third-party websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will only collect personally identifiable information about you if you choose to provide it to us. We do not share any of your personally identifiable information with third parties unless required to do so by law.

If you choose to opt-in to receive marketing communications, you will be able to unsubscribe at any time by following the instructions included within each communication. If you decide to unsubscribe from a communication, we will remove your information promptly. However, we may require additional information from you before we can process your request.

Information we may collect from you

We may collect your personally identifiable information (such as name, address, date of birth, telephone number, e-mail address or other identifying information in relation to Covid-19 or other testing) only when you choose to submit it to us. You can visit our website without providing any personal information. We may collect information about you that you provide by responding to our questionnaires or surveys conducted from time to time for industry research purposes. We may collect your personal identifiable information when you request further services or when downloading documents from our website. We may also ask you for information when you report a problem with our website.

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.

For the purposes of Covid-19 or certain other testing, results data may be required by law to be shared by us or our third party organisations in a timely manner to Public Health England and/or other public health authorities.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us to:

  • estimate our audience size and usage pattern,
  • store information about your preferences, and so allow us to customize our site according to your individual interests,
  • speed up your searches, and
  • recognize you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your Personal Data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How we use your information

Raylane Ltd will use your personal information to:

  • Fulfil business transactions including obligations arising from any existing or potential business opportunities.
  • Allow you to participate in interactive features of our service when you choose to do so.
  • Notify you about changes to our service.

Raylane Limited would also like to provide you with information about:

  • Our goods and services similar to those which were the subject of a previous sale or of previous interest to you
  • the sector, and what we are doing to enable these changes and our corporate vision.
  • our special offers, competitions and promotions


If you agree to receive such information from us, you will be able to unsubscribe at any time by following the instructions included within each communication. If you decide to unsubscribe, we will remove your information promptly. However, we may require additional information from you before we can process your request.


The usage of your information in this way is on the ground of legitimate interests of the controller. This means that we use your information in a way that might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale or of previous interest to you.

Disclosure of your Information

We may share your personally identifiable data:

  • With our affiliates but will do so only with your permission. We may also share your data with our subsidiaries, our ultimate holding company and its subsidiaries (if applicable), as defined in section 1159 of the UK Companies Act 2006. Any subsidiary or affiliate of Raylane Ltd is required to comply with the terms of our privacy policies.
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business assets.
  • If Raylane Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Raylane Limited, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Transferring Information outside of the UK

We will not transfer the personal information we collect about you outside the UK.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes at any point in the future.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Upon receipt of such requests, we will respond within 30 days.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.
  • If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Kalpesh Patel - Email: in writing.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Kalpesh Patel  Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Automated Decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

  • where we have notified you of the decision and given you 21 days to request a reconsideration;
  • where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights; or
  • in limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

How to Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Kalpesh Patel at or in writing to Raylane Ltd, Millard&Bullock Chemist, Unit 2 Josiah House, Castle St, Coseley, Bilston WV14 9DD.

If you have any concerns on our processing and handling of data, please contact us in the first instance. You may also wish to contact the Information Commissioner’s Office.

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